B2B customer portal development
We build scalable, multilingual platforms that connect suppliers, customers, and operations - streamlining workflows and boosting efficiency across your business.
Based on last 100+ reviews
Why your business needs a customer portal:
A custom customer portal streamlines collaboration, automates daily tasks, and keeps key data in one place.
Customer browses product catalog and requests information
In the old approach, discovering products was slow and highly manual.
Employee sends PDFs or links to outdated catalogs. Customer emails or calls to ask about availability, specs, or similar products. Employee checks spreadsheets or contacts suppliers.
It takes multiple steps and slows down decision-making.
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Login access
– Customer logs in using secure credentials
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Live search
– Search and filter products by name, spec, or category
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Real-time data
– View current stock levels, specs, and availability
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Localized info
– Access product info in preferred language
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No assistance needed
– Customer finds everything independently
Request quote and wait for pricing
Previously, product search required time-consuming coordination between customer and staff.
Customer sends an email asking for prices. Sales rep looks up supplier data, applies pricing logic manually, calculates margins and taxes, and emails back a quote PDF.
Delays and errors are common.
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Instant pricing
– Customer sees role-based or contract-based prices
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Dynamic calculations
– Margins, VAT, and bulk discounts applied in real time
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No rep involvement
– Customer doesn't need to wait for manual quotes
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Transparent pricing
– Prices reflect live supplier data
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Ready to order
– No need for a separate quote request step
Confirm order and wait for invoice
In a manual process, product discovery depended on PDFs, spreadsheets, and a lot of guesswork.
Customer confirms order via email. Salesperson re-enters it into ERP manually.
Invoice is created separately and sent via email. Mistakes are common and changes are hard to manage.
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Cart-based checkout
– Customer adds items and proceeds to order
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Delivery options
– Choose delivery method, location, and terms
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Auto-invoicing
– Invoice is generated instantly as PDF or synced to ERP
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Order confirmation
– Customer gets instant order summary
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No manual entry
– Sales team isn't involved in routine orders
Wait for invoice and send payment manually
The manual process made browsing products inconvenient for both customer and staff.
Customer waits for invoice via email, pays by bank transfer, and sends proof manually.
The finance team must confirm and reconcile payments manually.
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Online payment
– Pay instantly via Stripe, PayPal, or custom terms
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Auto-confirmation
– Payments are confirmed without manual steps
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Attached invoice
– PDF invoice is always linked to the transaction
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Flexible terms
– Net-terms and credit limits handled digitally
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No follow-up
– No emails or confirmations needed
Follow up for updates and re-send order
Previously, product search required time-consuming coordination between customer and staff.
Customer calls or emails to ask about order status. To reorder, they must re-send item lists or start the process from scratch.
The process is inconsistent and hard to track.
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Order tracking
– See live status and delivery progress
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Order history
– View all past orders with full details
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One-click reorder
– Repeat any past order instantly
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Download invoices
– Access all documents from one place
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Automated updates
– Status emails sent without manual input
What does a B2B customer portal cost?
Each project is unique, and we tailor every solution to your specific business goals. Below are estimated price tiers to help you understand what to expect at different levels of complexity.
Standard B2B
A reliable foundation for growing B2B operations. Ideal for companies looking to digitize basic workflows quickly.
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Support
- Initial deployment support
- Basic documentation and training
- 12-months post-launch support
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Functionality
- User authentication and role-based access
- Product catalog browsing
- Basic order placement and management
- Standard responsive UI/UX design
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Integrations
- Limited third-party tool integration
- Simple data sync (manual or file-based)
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Extended warranty
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About £200 / month – Includes VPS hosting, priority support, and recovery of fatal and logical errors (e.g., broken flows, miscalculations, system crashes).
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Advanced B2B
A more powerful, integrated platform with advanced control and insights. Best suited for scaling businesses.
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Support
- Onboarding and training sessions
- 12-months support + extended support option
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Functionality
- Advanced user roles and permissions
- Real-time order tracking and status updates
- Custom dashboards for different user types
- Enhanced security features
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Integrations
- Integration with CRM, ERP (e.g., 1C)
- Payment systems (Stripe, PayPal, invoicing)
- Email notification systems
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Extended warranty
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About £400 / month – Includes VPS hosting, priority support, and recovery of fatal, logical, and core system errors, as well as fixes for form behavior and layout issues.
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AI-Powered B2B
A fully customized ecosystem for complex, multi-region B2B environments. Built for flexibility, automation, and scale.
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Support
- Onboarding and training sessions
- 12-months support + extended support option
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Functionality
- Full feature customization per role and region
- AI-based product recommendations and analytics
- Multi-language and multi-currency support
- PDF document generation and automation
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Integrations
- API integration with logistics, accounting, marketing tools
- Real-time supplier data feeds
- Custom reporting systems
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Extended warranty
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About £650 / month – Full coverage including VPS hosting, priority support, all types of fatal, logical, core, form, and layout issues, plus vendor/API replacement if external integrations become unstable or deprecated.
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What operations can I automate with a B2B portal?
From procurement and order management to analytics and localization - customer portals are tailored to solve real operational challenges and streamline complex B2B processes.
Logistics
Supports warehouse coordination, delivery, and internal logistics.
Access Control
Manages how different people interact with the platform - clients, staff, and suppliers.
Sales and financial
Covers everything from order placement to payment processing and invoicing.
Admin area
Insights, customization, and total system control in one place.
Product management
Central to supplier integration, product management, and automated data handling.
On-time development within the fixed price:
Before development begins, we make you a clear offer with final costs and delivery terms. In the next step, we create a detailed brief or technical task, outlining the structure and functionality. This is documented and locked in the BIYRO system.
You’ll get a fully functional website with a full control panel and no vendor lock. We guarantee delivery within the agreed time - or we return your money.
Quick launch
Prompt start of work without long waiting - within 4 days.
Price and terms
We fix the price and approve the terms at the first project stage.
Implementation
Product readiness according to the goals - in 8-24 weeks.
Escrow deal
We work through BIYRO with all the necessary documents.
Answers to common questions:
Still unsure about something? Here are answers to the most frequently asked questions about our process, pricing, and platform.
Working with us
We use a quota system in the BIYRO project management platform. For each milestone, you're given a number of quotas - which can be used for free changes within the project. This allows flexibility without additional costs. You can request changes right after a milestone is completed.
We recommend working through the BIYRO project management system, which generates contracts and adds an extra layer of security. The project is divided into milestones with agreed payment and delivery terms. Payment steps can be 20%, 50%, or 100% of the total budget. Your funds are held in BIYRO and released only after your approval. If we miss deadlines or fail to deliver, you can request a refund directly.
That's not a problem. We'll prepare the technical assignment for you based on your project concept before we begin development.
During the guarantee period, we fix any bugs or issues caused by our development - free of charge. We also offer extended guarantee coverage as a paid monthly service. Pricing is agreed individually per project.
BIYRO is our project management platform for secure development deals. It automatically creates contracts, stores payments safely, and releases funds only after your confirmation. You'll receive an email invitation to the platform once your project is ready to begin.
We offer ongoing support packages tailored to your needs, including maintenance, updates, and feature enhancements. Our team ensures your portal remains up-to-date and continues to meet your business requirements.
Development questions
We specialize in developing a range of systems, including: - Customer Relationship Management (CRM) - B2B Wave | B2B eCommerce platform - Content Management Systems (CMS) - Enterprise Resource Planning (ERP) - Business Process Management (BPM) - Product Information Management (PIM) - Inventory and Stock Management Systems - Marketing Automation Platforms - Software as a Service (SaaS) solutions
Open Source solutions can be cost-effective but may lack the flexibility to fully meet unique business needs. Custom development offers tailored solutions designed specifically for your operations, ensuring scalability and adaptability.
While platforms like Zoho and Microsoft Dynamics offer comprehensive features, they may come with limitations such as user caps and additional costs for extra modules. Custom development provides a solution tailored to your specific requirements without unnecessary features or restrictions.
While these tools are excellent for simple tasks, they may not scale effectively for complex operations. Custom systems offer integrated solutions that reduce the need for multiple tools and manual processes, enhancing efficiency and reliability.
Development timelines vary based on project complexity. A basic portal might take 8–10 weeks, while more complex systems could require additional time. We provide detailed timelines during the planning phase.
Yes, we design portals with integration capabilities for various systems, including ERPs, CRMs, payment gateways, and more, ensuring seamless data flow across your operations.
Absolutely. We build portals with scalability in mind, allowing for the addition of new features, users, and integrations as your business evolves.
Security is a top priority. We implement best practices, including data encryption, secure authentication, and regular security audits, to protect your data and ensure compliance with industry standards.
Customer testimonials:
Explore what our customers are saying about their experience working with us. Here are some of our latest reviews and testimonials.
Andrew, URB
Water well drilling
Latvia
Andrew from URB praised the collaboration and the final result, noting that all project stages were completed with attention to detail and responsiveness. The website was designed to accommodate multilingual needs and improve customer interaction.
Custom requests such as calculator logic, localized content, and graphic illustration were handled smoothly. The handover included a full test, admin panel training, and server deployment.
Final feedback was positive - all forms function correctly, the structure is clear, and the site meets business goals.
Aleksandr, Switch Electric OÜ
Electrotechnical industry
Estonia
Throughout the project, Aleksandr and the Switch Electric team remained highly collaborative, providing detailed feedback and participating in each planning and development phase. The client highlighted the importance of flexible data integration and multilingual UI.
The result is a stable, scalable B2B platform tailored to the needs of industrial and construction-focused buyers. 2410's proactive updates, interface clarity, and customizability were praised and confirmed the value of continued partnership.
Maksims, LV Systems SIA
E-commerce / web development
Latvia
Thanks for the updates, now the site feels clear and recognizable. The structure has become much more intuitive, and the backend is manageable.
We’ve successfully prepared the Excel files and can now proceed with product group imports. We appreciate the flexibility with the project stages and training provided.
Overall, we’re very satisfied with the cooperation and outcome.
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