Custom CRM system development
We build powerful, multilingual CRM platforms tailored to your business workflows - helping you centralize communication, automate processes, and drive smarter customer engagement.
Based on last 100+ reviews
Why your business needs a custom CRM system:
A custom CRM connects teams, automates tasks, and keeps all customer data in one place.
Disconnected systems slow down your team and create risk
When customer data lives in spreadsheets, inboxes, or across multiple tools, teams lose time searching, double-entering info, or making decisions based on outdated data.
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Centralized records
– All customer data, notes, files, and history in one place
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Unified contact view
– Instantly see deals, messages, and activity in one dashboard
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No more duplicates
– Smart matching to avoid duplicate entries or lost leads
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Secure access control
– Grant the right access to the right people by role
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Searchable everything
– Find any deal, contact, or message in seconds
Your sales and support teams waste time on repetitive tasks
Manual follow-ups, reminders, status updates, and reporting eat up valuable hours - and increase the risk of errors or missed opportunities.
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Automated follow-ups
– Trigger emails, tasks, or alerts based on status changes
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Custom pipelines
– Set up deal stages that match your unique sales process
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Reminders & tasks
– Auto-generate tasks with deadlines and assignments
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Dynamic reporting
– Real-time insights on leads, deals, and team performance
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Email & calendar sync
– Stay on top of communication without switching tools
Off-the-shelf CRMs don't fit your workflows or scale with you
Pre-built SaaS platforms are often bloated with features you don't need - or missing the ones you do.
Customization is limited, and pricing increases as your team grows.
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Tailored features
– Build only what your team actually uses
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Flexible dashboards
– Show different data to sales, support, or management
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Integrations that work
– Connect with your ERP, marketing tools, or internal apps
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Multilingual & multi-region
– Serve different markets with one system
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No vendor lock-in
– Full ownership with no per-seat pricing or platform limits
How AI can extend your CRM system
Tasks like lead scoring, email replies, or advanced search were once complex to build.
With AI, they're now fast, accurate, and cost-effective to implement.
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Email assistant
– Draft replies, summarize threads, and suggest next steps
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Lead scoring bot
– Analyze inputs and auto-prioritize leads
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AI search
– Ask questions like "Deals closed last month over 100 EUR"
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Call summaries
– Auto-create notes and follow-ups from meetings
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Built-in help
– Smart assistant answers CRM usage questions instantly
What does a custom CRM cost?
Each project is unique, and we tailor every solution to your specific business goals. Below are estimated price tiers to help you understand what to expect at different levels of complexity.
Standard CRM
A reliable foundation for growing teams. Ideal for companies digitizing core workflows quickly and affordably.
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Support
- Initial deployment support
- Basic documentation and training
- 12-months post-launch support
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Functionality
- Contact and company management
- Basic deal pipeline
- Task tracking and reminders
- Role-based user access
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Integrations
- Email sync (IMAP/SMTP)
- File import/export (CSV/Excel)
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Extended warranty
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About £200 / month – Includes VPS hosting, priority support, and recovery of fatal and logical errors (e.g., broken flows, miscalculations, system crashes).
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Advanced CRM
A more powerful, integrated platform with advanced control and insights. Best suited for scaling businesses.
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Support
- Onboarding and training sessions
- 12-months support + extended support option
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Functionality
- Custom sales pipelines
- Automated task flows
- Activity and deal tracking
- Advanced role permissions
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Integrations
- Email + calendar sync
- ERP or accounting systems
- Basic marketing automation tools
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Extended warranty
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About £400 / month – Includes VPS hosting, priority support, and recovery of fatal, logical, and core system errors, as well as fixes for form behavior and layout issues.
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AI-Powered CRM
A fully customized ecosystem for complex, multi-region B2B environments. Built for flexibility, automation, and scale.
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Support
- Onboarding and training sessions
- 12-months support + extended support option
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Functionality
- AI-driven lead scoring and email assistant
- Smart dashboards per role/team
- Natural language CRM search
- Automated meeting/call summaries
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Integrations
- API integrations with ERP, marketing, logistics
- Real-time data feeds from external sources
- Custom AI module integration
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Extended warranty
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About £650 / month – Full coverage including VPS hosting, priority support, all types of fatal, logical, core, form, and layout issues, plus vendor/API replacement if external integrations become unstable or deprecated.
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What operations can I automate with a custom CRM?
From lead tracking and sales workflows to analytics and AI assistants - custom CRMs are built to solve real business challenges and streamline your internal processes.
AI-Powered tools
Leverage AI to automate decision-making, boost productivity, and enhance insights.
Sales and pipeline
Manage leads, deals, and clients from first contact to closing. This is the core engine of your CRM.
Admin and reporting
Monitor, control, and customize the system through a central admin interface.
Workflow automation
Automate repetitive tasks to reduce manual work and speed up operations.
Client and communication
Keep all customer communication in one place and automate touchpoints.
On-time development within the fixed price:
Before development begins, we make you a clear offer with final costs and delivery terms. In the next step, we create a detailed brief or technical task, outlining the structure and functionality. This is documented and locked in the BIYRO system.
You’ll get a fully functional website with a full control panel and no vendor lock. We guarantee delivery within the agreed time - or we return your money.
Quick launch
Prompt start of work without long waiting - within 4 days.
Price and terms
We fix the price and approve the terms at the first project stage.
Implementation
Product readiness according to the goals - in 8-24 weeks.
Escrow deal
We work through BIYRO with all the necessary documents.
Answers to common questions:
Still unsure about something? Here are answers to the most frequently asked questions about our process, pricing, and platform.
Working with us
We use a quota system in the BIYRO project management platform. For each milestone, you're given a number of quotas - which can be used for free changes within the project. This allows flexibility without additional costs. You can request changes right after a milestone is completed.
We recommend working through the BIYRO project management system, which generates contracts and adds an extra layer of security. The project is divided into milestones with agreed payment and delivery terms. Payment steps can be 20%, 50%, or 100% of the total budget. Your funds are held in BIYRO and released only after your approval. If we miss deadlines or fail to deliver, you can request a refund directly.
That's not a problem. We'll prepare the technical assignment for you based on your project concept before we begin development.
During the guarantee period, we fix any bugs or issues caused by our development - free of charge. We also offer extended guarantee coverage as a paid monthly service. Pricing is agreed individually per project.
BIYRO is our project management platform for secure development deals. It automatically creates contracts, stores payments safely, and releases funds only after your confirmation. You'll receive an email invitation to the platform once your project is ready to begin.
We offer ongoing support packages tailored to your needs, including maintenance, updates, and feature enhancements. Our team ensures your portal remains up-to-date and continues to meet your business requirements.
Development questions
AI can automate tasks like lead scoring, email drafting, and meeting summaries, improving efficiency and decision-making. Integrating AI requires careful planning to align with your business processes.
Yes, data migration is possible. It involves extracting, transforming, and loading data into the new system, ensuring data integrity and minimal disruption.
Custom CRMs can be integrated with various systems like ERP, marketing tools, and communication platforms through APIs, facilitating seamless data flow.
A custom CRM is built to match your specific workflows, user roles, and data structures, providing a tailored solution that off-the-shelf products may not offer.
We provide comprehensive training and documentation to ensure your team can effectively use the new CRM system, promoting smooth adoption.
Yes, multi-language and multi-currency support can be implemented to cater to diverse user bases and international operations.
Security measures like role-based access control, encryption, and regular audits are implemented to protect sensitive information.
The system is designed to scale with your business, accommodating increasing data volumes and user numbers without compromising performance.
Customer testimonials:
Explore what our customers are saying about their experience working with us. Here are some of our latest reviews and testimonials.
Andrew, URB
Water well drilling
Latvia
Andrew from URB praised the collaboration and the final result, noting that all project stages were completed with attention to detail and responsiveness. The website was designed to accommodate multilingual needs and improve customer interaction.
Custom requests such as calculator logic, localized content, and graphic illustration were handled smoothly. The handover included a full test, admin panel training, and server deployment.
Final feedback was positive - all forms function correctly, the structure is clear, and the site meets business goals.
Aleksandr, Switch Electric OÜ
Electrotechnical industry
Estonia
Throughout the project, Aleksandr and the Switch Electric team remained highly collaborative, providing detailed feedback and participating in each planning and development phase. The client highlighted the importance of flexible data integration and multilingual UI.
The result is a stable, scalable B2B platform tailored to the needs of industrial and construction-focused buyers. 2410's proactive updates, interface clarity, and customizability were praised and confirmed the value of continued partnership.
Maksims, LV Systems SIA
E-commerce / web development
Latvia
Thanks for the updates, now the site feels clear and recognizable. The structure has become much more intuitive, and the backend is manageable.
We’ve successfully prepared the Excel files and can now proceed with product group imports. We appreciate the flexibility with the project stages and training provided.
Overall, we’re very satisfied with the cooperation and outcome.
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