Terms of service

Definitions

• Client: Any company or legal entity that commissions services from the Agency.
• Project: A defined scope of work agreed between the Agency and Client, typically set out in a signed Technical Specification.
• Technical Specification: A formal written document outlining the scope, deliverables, timelines, and payment structure for a given Project.
• Milestone: A specific phase of a Project tied to a deliverable and/or payment.
• Add-on: Optional services offered during the Project execution, which are not included in the base scope and may be subject to additional charges.
• Quota: A discretionary value or token-based option which may be granted by the Agency to Clients for limited extra services.
• Deliverables: Work products submitted to the Client upon milestone or Project completion.
• Subscription: A recurring billing agreement for specific service types, managed via Stripe or another approved payment processor.
• Support Period: A period following completion of a Project during which the Client may ask clarifying questions or report issues as per the Project terms.

General terms of use

• Our services are offered strictly on a business-to-business basis. You must be a legal entity to engage our services.
• Use of our services indicates acceptance of these Terms and any supporting agreements, including our Privacy Policy and Payment Terms, where applicable.
• You confirm that you have authority to enter into a binding agreement on behalf of your organization.

Engagement and project lifecycle

1. Project initiation: Each engagement begins only after mutual agreement on a Technical Specification. This document will be considered contractually binding once approved via email or signature.
2. No registration required: Our website does not require Client registration. All agreements, deliveries, and updates are handled via email and other agreed communication methods.
3. Start of work: Work will begin only after a payment is received, as per the terms in the Technical Specification. Delays in payment may delay project initiation.

Project specifications & delivery

All Project elements - such as deliverables, design details, timelines, and communication protocols - are defined in the Technical Specification. Deliverables are submitted by email or a secure file-sharing platform. If a Project is divided into milestones, each milestone will be delivered, reviewed, and approved before the next phase begins.

Non-response clause: If no feedback is received from the Client within 7 calendar days of milestone delivery, it will be considered accepted.

Milestones, add-ons, and quotas

• Milestones: Each milestone shall include a description, timeline, deliverable, and payment amount. Approval of one milestone may trigger invoicing for the next.
• Add-ons: Additional services may be offered during a Project. These will be quoted and invoiced separately or deducted from available quotas.
• Quotas: If granted, quotas are a non-monetary credit usable for minor scope extensions or additional services. They are non-transferable and expire after a set period. They cannot be exchanged for cash or refunds and are granted at Agency's discretion.

Client responsibilities

• Provide accurate and complete requirements.
• Respond to communication and feedback requests promptly.
• Securely transmit credentials, content, and resources.
• Avoid requesting work that violates intellectual property, applicable law, or platform guidelines.

Payments, invoicing, and taxes

1. Prepayments: Projects generally require a prepayment as defined in the Technical Specification. Work begins only after payment is confirmed.
2. Invoices: Issued in electronic format (PDF), delivered by email or through payment platforms. Must be paid within the stated terms (typically 7 or 14 days).
3. VAT and taxation: Invoices may include VAT depending on your location and legal status. It is your responsibility to provide a valid VAT ID or other documentation if seeking exemption.

Subscriptions (stripe)

For ongoing services (e.g., maintenance, hosting, retainer work), Stripe may be used for recurring billing. Subscription terms will be defined in writing and include billing frequency, scope, and cancellation policy. Subscriptions may be canceled with 30 days' written notice.

Revisions and support

• Revisions are limited to the quantity and type specified in the Technical Specification.
• Additional revisions beyond that scope may be quoted as Add-ons.
• A Support Period of at least 7 days is provided post-completion for minor adjustments and clarifications.
• Support does not include feature changes or content updates unless specified.

Ownership and intellectual property

• Upon full payment, the Client receives all rights and licenses for deliverables, unless otherwise stated.
• The right to use materials for commercial purposes is included, excluding unlawful or unethical use.
• The Agency retains the right to showcase anonymized versions of deliverables in its portfolio unless otherwise agreed.

Confidentiality and data handling

Both parties agree to keep confidential all non-public information exchanged during the project, including source code, access credentials, business plans, and other internal materials. Confidentiality obligations apply to subcontractors and continue beyond the completion or termination of the project.

Communication and notices

• Email is the official channel for project documentation, approvals, disputes, and notices.
• Meetings via Zoom, Slack, or Google Meet are for discussion purposes only and must be confirmed via email to be binding.
• You must provide and monitor a valid email address for all communications.

Subcontracting and third parties

The Agency may use subcontractors or freelancers to complete projects. Clients are not required to manage or communicate with subcontractors directly. The Agency remains responsible for deliverables and timelines.

Warranty and disclaimers

• All services are provided "as is" unless otherwise stated.
• No guarantee is made regarding uninterrupted performance or universal compatibility.
• Any performance warranties must be documented in the Technical Specification.

Limitation of liability

• We are not liable for indirect or consequential damages, including lost profits, business interruption, or data loss.
• Our total liability is limited to the amount paid by the Client for the specific Project.

Dispute resolution and cancellations

Disputes should be addressed promptly through good-faith communication. If unresolved, legal proceedings may be initiated in the jurisdiction outlined below. Cancellation must be requested in writing. Refunds are discretionary and depend on the amount of work completed.

Privacy and data usage

• Client data is used solely for service delivery and communication.
• We do not share personal data except as required for subcontracting or legal compliance.
• Clients may request data deletion post-project, subject to retention laws.

Prohibited uses

• Using services for illegal, infringing, or harmful purposes.
• Hosting adult content or violating third-party terms.
• Bypassing Agency processes to hire subcontractors directly.
• Harassing or spamming the Agency or its team members.

Modifications to the terms

These Terms may be updated at any time. Continued use of our services constitutes acceptance of any revisions. The latest version will be published on our website.

Governing law

These Terms are governed by the laws of Latvia. Legal disputes shall be resolved in the courts of Latvia.

Contact information

If you have any questions or concerns, please contact us:

• Company:
• Email:
• Address:
• Website: the2410.com